We want you to be satisfied with your purchase. If you need to return or exchange an item, please review the guidelines below.

Faulty Goods

If your item is faulty, please notify us within 7 days of receipt so we can resolve the issue as quickly as possible.

Returns & Exchanges

We offer a refund or exchange on items returned within 21 days of receipt, provided that:

• The item is in perfect condition
• It is returned in its original packaging
• It is accompanied by the original documentation
• A note explaining the reason for return is included

Items returned outside of this period, or not meeting these conditions, may not be accepted and will be returned to you.

Personalised Items

Please note that personalised products are non-returnable and non-refundable, unless they are faulty or incorrect due to an error on our part.

Additional Information

This policy does not affect your statutory rights.