Your item will normally be despatched within seven working days of receipt of order and payment but please allow an additional two days if it is to be personalised.
Delivery to an address within the UK should normally take between three and five working days from despatch and to an overseas address within fourteen days of despatch.
Smaller packages despatched to addresses within the UK will be shipped by Royal Mail, and the larger packages by carrier.
Packages despatched to overseas addresses will be shipped by Royal Mail or carrier depending upon which service is more appropriate.
Any duties or taxes that are payable on overseas shipments are the responsibility of the recipient.
RETURNS & REFUND POLICY
We must be notified of any faulty goods within seven days of your having received them.
We offer a refund or exchange service for all purchases returned to us within 21 days of your having received them, provided they are in perfect condition, are in the original packaging, and are accompanied by the original documentation and a letter stating the reason why the goods are being returned.
Any goods that are returned outside of the return period, damaged, or sent without the original documentation and packaging, will not be accepted and will be returned to you.
Please be advised that ALL personalised goods, unless they are faulty, or are incorrect due to an error on our part, are NON-RETURNABLE and NON-REFUNDABLE.
This policy does not affect your statutory rights.